Earlier

 November 2017 
MonTueWedThuFriSatSun
  
1
2
3
4
5
6
11
12
13
16
17
18
19
20
21
22
23
24
25
26
27
30
   
 December 2017 
MonTueWedThuFriSatSun
    
1
2
3
4
5
6
7
8
9
10
11
12
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
 January 2018 
MonTueWedThuFriSatSun
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
    

Later

RSS

Event

Dealing with Difficult People - LIVE Webinar - Registration deadline September 26th

October 10, 2017 iCal

Time: 1 pm - 2 pm (Central Time)
Location: Registration deadline September 26th

Description
Everyone encounters difficult people on a regular basis and typically conversations with them leave people feeling frustrated, stressed, angry and tired. This webinar will analyze what is happening in those exchanges and demonstrate how people can adapt their strategies to bring about more productive conversations with those they find difficult. The effect of intervention styles will be explored, in particular, how different styles interact with each other. Participants will also learn how to change their interactions with difficult people in order to influence their behaviour, resulting in more positive outcomes.
ABOUT THE TRAINER
Mike Labun
Mike has a Bachelor's degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Through his training and consulting work, he has helped a variety of organizations become better workplaces, including crown corporations, social service agencies, Indigenous communities, businesses and school divisions. Mike believes that education and training is largely about giving hope - people often come to a training to address a particular situation, and they want to leave with a plan to change it. Mike is the author or editor of many workshops including Emotional Intelligence, Mediation and Presentation Skills. As a trainer, he has an interactive and engaging style that easily motivates participants to incorporate workshop material into their own environments.

ADDITIONAL LIVE WEBINAR -  November 8th - "Navigating Difficult Converstions"

PURCHASE BOTH WEBINARS FOR ONLY $70  - BOGO Half price
 

Share This Event

Back