Training & Events

WHY ATTEND?

There’s customer service. And then there’s excellent customer service. Achieve the latter with LSAM’s upcoming class: Delivering Excellent Customer Service.

Learn to deal with challenging customers effectively, create an environment where customers are emotionally engaged and actively promote your business, and understand the research behind what customers “need” in order for you to give them exceptional customer service.

Delivering Excellent Customer Service is part of LSAM’s Leadership Development series. This single class is an effective and useful standalone for anyone in a leadership role -- regardless of experience.

Workshop includes snacks.

INSTRUCTOR INFORMATION

Barry Jansen, owner and President of JansenHR, is a senior human resources and leadership consulting professional. Drawing from 25 years of experience, Jansen is accomplished in the non-profit, manufacturing, and healthcare sectors.

He holds an Honours Bachelor of Science degree from the University of Manitoba and a Certificate in Human Resource Management.

As an HR professional, Jansen is a long term member of the Human Resources Management Association
of Manitoba, the Society for Human Resource Management, and the Human Capital Institute.

WHO SHOULD ATTEND?

This session is ideal for managers, supervisors, presidents, or anyone who wants to be in a leadership role.