Training & Events

Part of the LSAM Leadership Training Program 

 

Course Objectives:

Establish clear performance expectations for your staff

Explain the three components of “The Performance Equation” and its use to effectively coach employees

Describe the difference between reinforcing and re-directive feedback

Create strategies on how to effectively handle challenging/difficult employee situations

Demonstrate how to effectively provide feedback to employees

Course Deliverables:

Discussion on the steps involved in how to establish performance expectations with staff

Best practices on facilitating a meeting with each staff member to effectively communicate performance expectations

What is coaching? Discussion on “The Performance Equation” and how to use the model for developing staff

What is the difference between reinforcing and re-directive feedback? Best practices on how to effectively deliver reinforcing and re-directive feedback to employees

What is progressive discipline? What is the difference between re-directive feedback and corrective action? How to effectively facilitate a disciplinary/corrective action meeting with an employee

Dealing with challenging employee situations and techniques for effectively handling very difficult conversations with staff